Shipping Policy
The ClocksShop.com always offers Free Shipping within the continental USA on all clocks purchased from Theclocksshop.com. For our customers outside of the continental USA, Hawaii, Alaska, Puerto Rico, Virgin Islands, and other countries please see International shipping.
The Clocksshop.com will only ship to a physical address no P.O. or APO boxes will be excepted.
The Clocks Shops carrier for the free shipping offer is UPS ground. Your shipment is insured for up to $100.00 against loss and damage. If additional insurance is required you must purchase it at time of ordering. The Clocks Shop will not be responsible for damage or loss of a product over $100.00 if not insured for the full value

International Shipping with MyUS.com
We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.
Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.
Note:Use MyUS.com's Personal Shopper service to make a purchase from Kita, Inc.. MyUS.com accepts cards with international billing addresses as well as those issued by non-U.S. financial institutions. They also accept wire transfers and will make the purchase on your behalf.
Follow these two steps for international delivery:
- Get your own U.S. address in America at www.MyUS.com.
- Use your new U.S. address, provided by MyUS.com, when placing your order with us.
If you are ordering multiple items from us, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.
Customers outside USA are responsible for all taxes, duities and tariffs required by their country.
Return Policy
For Returns please contact us with your order confirmation e-mail and receipt. Returns will not be accepted with out prior written authorization. We will contact you about replacing your clock or refunding your money. All returned items must be new, in original packaging, unused, including packaging tags, warranty cards, documentation, manuals and accessories. The customer is responsible for return freight changes and insurance for full value of the product. Please see warranty section for details specific to your product. All returns are specific to the manufactures policy.
For return authorization contact us at info@theclocksshop.com.
Backorder Policy
If an item is not available at the time of ordering you will be notified by email of its being placed on back order and the expected availability date. A back ordered item will not be canceled unless it is requested by the customer.
Cancelation Policy
To cancel an order contact us at info@theclocksshop.com. An order can not be canceled if it has been processed or shipped.
The Clocks Shop reserves the right to cancel an order with out notice.
Warranty Policy
Bradford Clocks
LIMITED LIFETIME WARRANTY ON THE CLOCK CABINET
LIMITED 2 YEAR WARRANTY ON THE CLOCK MOVEMENT
Bradford clocks are guaranteed to be free of defects in both materials and workmanship as stated above. This warranty starts from the date of purchase from an authorized Bradford Clocks dealer. Bradford Clock's obligation under this guarantee is limited to repair or replacement at Bradford's option, within 30 days after notification and return of the clock to Bradford Clocks, Ltd., along with a check or money order in the amount of $10.00 to cover shipping, handling, and insurance costs. This warranty does not cover any brass hardware, decorative or functional.
This warranty does not cover any clock which, in Bradford's opinion, has been improperly repaired or altered in any way, or which has been subjected to abuse or accident, or has been set up in adverse conditions (for example, near a source of excessive heat or moisture). The clock must be properly packed and protected to insure safe delivery to our plant. No other guarantees are either expressed or implied.
Loricron Clock Company
Loricron will pick up defective items at no charge within 1 year of original invoice date. A returned item will not be excepted without a return authorization. Please contact info@theclocksshop.com for authorization.
All returns for credit or exchange are subject to a 15% restocking fee and must be shipped freight pre-paid. Any item returned that is not in its original condition with its original packaging will not be accepted for credit or exchange.
RiverCity Clocks
Your River City Clocks are warranted free from defects in materials and workmanship for a period or two years. Our obligation under this warranty is limited to repair or replacement of a defective clock with charge. This warranty applies to the original owner and is not transferable. Please enclose a copy of the sales receipt. Warranty is void without proof of purchase.
Warranty service is available by returning the clock, postage prepaid, along with a check in the amount of $10.00 made payable to River City Cuckoo Clocks for return postage and handling. Please double box you clock with packing material so that is is suitable for re-mailing. Allow 2-4 weeks for warranty repair.
The Following situations are not covered under this warranty:
- Damage sustained while in transit or through misuse and abuse.
- Repairs done by anyone other than an authorized River City Service Center Technician.
Hazel Enterprises
The following Products: Number: HG404, HG404K, HG411, HG453, HG453K, HG208, HG208K, CC105, CC111 are thoroughly tested prior to leaving Hazel Enterprises and are warranted as follows:
Hazel Enterprises, LLC warrants to the original consumer/purchaser or recipient that this product will be free from mechanical defects under normal use and service for a period of one year from date of purchase. Hazel Enterprises' obligation under this warranty shall be limited to repairing the product with new or renewed components or, at its option, replacing it with a new or renewed product. This warranty does not include damage to product or components resulting from abuse, accident, alteration, climatic/ environmental conditions, damage beyond normal use, freight damage, mishandling, misuse, or unauthorized repair. Shipping cost is the responsibility of the consumer/purchaser.
HAZEL ENTERPRISES, LLC DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
INTERNATIONAL ORDERS ARE NOT COVERED BY THESE WARRANTIES (contact us for details)
Policy Descriptions
The Clocksshop.com continualy strives to provide the most accurate and current information possible on our site. However prices, products specifications, content and polices are subject to change without notice. We do not guarantee that all product discriptions content or pricing is error free. Errors in pricing, discounts, or typographical will not be honored. The Clocksshop has the right to refuse or cancel an order even if the order has been confirmed and your credit care has been charged. If your credit card has been charged we will issue a credit to your card for the purchased amount. The Clocksshop also reserves the right to discontinue items without advance notice.
By submitting an order customers agree to our policy and are bound by the above policies.